Frequently Asked Questions (FAQ)

Welcome to Memorials Direct UK’s FAQ page. Below you’ll find answers to common questions about our products, engraving process, delivery, returns, and more. If your question isn’t answered here, feel free to contact us via email at contact@memorialsdirect.co.uk.

Orders & Delivery

How long does delivery take?

We dispatch most orders within 1–3 working days. You’ll receive a tracking link when your order ships.

Do you offer next-day delivery?

Yes, on selected products and regions. Contact us before ordering to confirm next-day availability.

How do I track my order?

Tracking details will be emailed or texted after dispatch. You can also log in to your account to check the status.

Product Information

What materials do you use?

We use highly polished premium, memorial-grade black granite, solid A-Grade teak, and durable resin—all suitable for outdoor use.

Are your products weatherproof?

Yes, all materials are chosen for durability and resistance to outdoor conditions.

Can I personalise my order?

Yes. Most products offer free engraving. You’ll be able to add your personal message at checkout.

What shapes and sizes do granite memorial plaques and vases come in?

Our memorials come in a variety of elegant shapes and sizes:

  • Vases: square, round, heart, and cross-shaped; sizes range from 6x6x6 inches (8 kg) to large double vases (12x6x6 inches, 17 kg).
  • Plaques & Tablets: standard flat plaques (~12x8x1 inches), large tablet sizes (15x12x2” or 24x18x2”).
  • Headstones: Ogee-style in small.
  • Benches: teak memorial benches in 2-seat, 3-seat, or 4-seat configurations.

Are the granite memorial plaques suitable for use in cemeteries, private gardens, or public locations?

Absolutely. All our granite products are made from memorial-grade polish black granite, carefully selected for weather resistance, frost tolerance, and long-lasting durability. They are ideal for:

  • Cemetery plots or graveside installations
  • Garden memorials or patio tributes
  • Indoor remembrance areas or church/crematorium venues
  • Public memorial areas made from high-quality, tamper-resistant materials

What are the features and benefits of granite memorial hearts and heart‑shaped vases?

Our heart-style memorials offer a symbolic tribute to loved ones:

  • Heart-shaped vases: polished granite with gold-colored vase inserts; perfect for grave or memorial garden tributes.
  • Heart granite plaques/tablets: engraved with messages or artwork in classic or dove motifs.
  • Benefits include:

What types of granite memorial plaques and vases are available for graves?

We carry a wide range tailored for graveside or memorial use:

  • Flat plaques with stands or wall mounts (multiple sizes and shapes).
  • Tablets for graves (flat, sloping, dove designs).
  • Headstones: Ogee-top in small sizes and for pets or religious tributes.
  • Vases: single, double, heart, or cross-shaped vases with removable metal inserts.
    All are free engraved, polished on visible sides, and engineered to last outdoors.

Engraving & Customisation

Is engraving included in the price?

Yes, engraving is included with every customisable product—no extra cost.

Can I see a design proof before engraving?

Yes, we can send a digital preview upon request before we begin engraving.

Can I add a photo or symbol to my engraving?

Yes, depending on the product. Contact us with your request and we’ll confirm if it's possible.

What customisation options are available for text and text colour on granite memorials?

We offerfree personalised engravingon all granite memorials. You can have names, dates, poems, or short messages engraved in gold or silver lettering. Preferred scripts—such asArabic calligraphy, pet paw motifs, hearts, crosses, or doves—can be added at no extra charge. During checkout, simply enter your text; if you need assistance, send it to us, and we’ll generate a proof for approval.

Is there an online tool to design and order custom granite memorials?

Yes! Use our“Personalise Now” tool on each product page to add and preview your text live. You can try check text placement, and get a visual mock‑up before placing your order. If you prefer, email your instructions to contact@memorialsdirect.co.uk, and we'll prepare a bespoke quote and illustration for your approval.

How are granite memorial products personalised?

Each memorial is engraved in-house in the UK using specialist stone tools. You can personalise via:

  1. Our "Personalise Now" tool (visible preview before purchase).
  2. A custom inscription form during checkout.
  3. Emailing us your text or design ideas (we’ll produce a proof).
    Once you approve the design, we engrave your final order and dispatch it with premium packaging.